Privacy Policy

Tsema ("we", "us") respects your privacy. This policy explains what personal information we collect, why we collect it, and how we look after it. We process personal information in line with the Protection of Personal Information Act, 2013 (POPIA).

Information we collect

• Order information: name, email address, phone number, delivery address and order history.
• Enquiry information: details you submit through our contact, corporate gifting and workshop forms.
• Review information: your name, email address, review text and any photograph you choose to upload.
• Newsletter information: your first name and email address.
• Technical information: basic, non-identifying usage data that helps the website function and improve.

How we use it

• To process, pack and deliver your orders and respond to enquiries.
• To prepare quotes for corporate gifting and workshop bookings.
• To publish approved reviews (your email address is never published).
• To send you newsletters and offers, where you have chosen to receive them.
• To meet our legal, tax and accounting obligations.

Payments

Payments are processed by our e-commerce and payment providers. We do not store your card details on our systems.

Sharing

We share personal information only with service providers who help us operate — our e-commerce platform, hosting and database provider, payment gateway and courier partners — and only to the extent needed to deliver the service. We never sell your personal information.

Storage and security

Information is stored on secured, access-controlled infrastructure. Access is limited to team members who need it. We keep your information only for as long as necessary for the purpose it was collected or as required by law.

Your rights

You may request access to the personal information we hold about you, ask us to correct or delete it, object to processing, or withdraw consent to marketing at any time. Every newsletter includes an unsubscribe option. To exercise any of these rights, email info@kentledesigns.com.

Cookies

We use only the cookies necessary for the site and checkout to function, such as keeping items in your cart. You can control cookies through your browser settings.

Children

Our website and products are intended for adults. We do not knowingly collect information from children.

Changes

We may update this policy from time to time. The latest version will always appear on this page with its revision date.

Contact

Questions about privacy can be sent to info@kentledesigns.com.