Shipping

Dispatch

Orders are processed within 1–2 business days. During launches, festive season and large corporate runs, dispatch may take slightly longer — we will always let you know.

Courier delivery (South Africa)

• Main centres: 2–3 business days from dispatch.
• Outlying and regional areas: 3–5 business days from dispatch.
• All parcels are sent with a reputable national courier and are fully tracked.
• Deliveries take place on business days between 08:00 and 17:00. A physical street address is required — couriers cannot deliver to a PO Box.

Shipping is calculated at checkout based on your delivery address and the size of your order.

Tracking

As soon as your parcel leaves us you will receive a confirmation email with your tracking number. If you have not received it within two business days of ordering, please contact us and we will follow up immediately.

Local collection

Collection can be arranged by appointment. Select the collection option at checkout where available, and we will contact you to confirm a time once your order is ready.

Fragile items

Our diffusers are glass and contain fragrance oil. Each order is wrapped and packed to travel safely, but if anything arrives damaged, photograph the parcel and contents and contact us within 48 hours of delivery so we can resolve it.

International orders

We ship internationally on request. Please contact us with your delivery address and the items you would like, and we will quote you directly. Any import duties or taxes are the responsibility of the recipient.

Questions

Email info@kentledesigns.com or message us on WhatsApp.